Usernames and Passwords - Complete Guide

This guide aims to assist you in changing your account details. Upshot allows you to change your password at any time, while System admin users can change usernames and passwords for other users if required.

Changing your Password
Forgotten Password and/or Username
System Admin - Changing passwords and account details for other users
Key Terms

Changing Your Password

By clicking on your name (highlighted in green) it will take you to a page entitled Your Account. From here click on Detail and it will bring you to the following page:

Forgotten Password and/or Username

If you forget your password or username and need to access your account, you can reset this on the Sign in page found at https://app.upshot.org.uk/accounts/login/.

If you want to reset your password click on Reset your password, this will take you into the password reset page. Enter your email address and click send me a link to reset my password.

You will receive a password reset link in the following minutes. Please check your inbox and Junk/Clutter folder if necessary. If this does not appear to have been received please get in touch with a System Admin from your organisation in the first instance who will be able to assist.

If you have forgotten your username go to the Sign in page and click Forgotten your Username? enter your email address in the box that appears and press Send me a reminder.

Note: If you have log-ins for multiple Upshot accounts linked to the same email address, we would not recommend using the buttons shown above. Please ask a System Admin on your account to make the change for you or contact Upshot Support.

System Admin - Changing passwords and account details for other users

Users with the System Admin role can update other users details. Login to your account and go to Admin > Show all users.

In the Admin dropdown, click Show all Users. This will take you to the Users page seen below.

From here select the user that you want to change the password for and click update.

This will take you to the Edit user page where you can manage and update the information for your user.

Changing another User's Password or Username

From this page you can notify your colleague of their existing Username or update either the Username or Password.

If you wish to reset the user's password to allow them to log back in.

Select Change users password from the Tools section on the right-hand side of the page.

You will then be asked to enter a new password and then confirm that new password. Finally, click Save.

Once you have clicked Save, you or the user will be required to use the new password when logging in to Upshot.

If a user has Two-Factor Authentication enabled, please refer to the specific guide here, to how as a System Admin you can support them if they have forgotten their log in details.

Changing Users access to projects or their user roles

Update the user's roles or the projects they have access to and then click Save.

Key Terms

System Admin:

Has full access to all the options in the Admin tab and can create and edit users, and manage system preferences such as attendee data fields, timeline events and locations. This role (on its own) does not have access to attendees’ personal details.